Privacy Policy

Last Updated: November 3, 2025

At WorkSync, Inc. ("WorkSync," "we," "our," or "us"), we are committed to protecting your privacy and ensuring the responsible use of data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our software platforms, consulting services, and websites, including WellOPS and any associated modules or applications (collectively, the "Services").

1. Information We Collect

We collect information to provide and improve our Services, ensure operational excellence, and deliver actionable insights. The types of information we collect include:

A. Information You Provide Directly

  • Account information such as your name, company, job title, phone number, and email address.
  • Operational inputs entered through WellOPS or related applications (e.g., work orders, field observations, maintenance records).
  • Payment and billing information for subscriptions or consulting engagements.
  • Feedback and communications shared through surveys, support tickets, or workshops.

B. Information Collected Automatically

  • Usage data: Log files, browser type, IP address, and time spent on different modules.
  • Device information: Hardware model, operating system, and device identifiers.
  • Geospatial data: Location-based information from mobile devices used for route optimization or work tracking (with user consent).
  • Telemetry and operational data: Data streams from SCADA, ERP, IoT, or other integrated systems, as authorized by the client.

C. Information from Third Parties

We may receive additional data from authorized third parties, such as system integrators, cloud providers, or customer-approved data connections (e.g., ERP, SCADA, or FP&A systems).

2. How We Use the Information

We use collected information to:

  • Deliver, maintain, and improve our Services and consulting engagements.
  • Build state estimation and optimization models that identify operational opportunities and reduce waste.
  • Enhance the accuracy of cash flow, risk, and performance analytics.
  • Support route optimization and automated work planning.
  • Provide customer support and respond to inquiries.
  • Conduct data validation, analytics, and performance reporting.
  • Meet legal, regulatory, and safety requirements.

We may use de-identified or aggregated data to improve our algorithms, analytics, and benchmarking capabilities without identifying individuals or specific customers.

3. How We Share Information

We do not sell or rent your data. We may share information in limited circumstances:

  • With your consent or under client authorization.
  • With service providers assisting in data storage, analytics, or infrastructure management.
  • With affiliates or consultants bound by confidentiality agreements for implementation or operational support.
  • When required by law, to protect our rights, or to respond to legal requests.

All shared data is subject to strict confidentiality and security obligations consistent with this policy.

4. Data Security

We maintain industry-standard technical and organizational safeguards to protect your information. These include:

  • Encryption of data in transit and at rest.
  • Role-based access controls.
  • Secure APIs and cloud architecture.
  • Continuous monitoring and vulnerability management.

Our systems are designed to ensure operational integrity and compliance with cybersecurity frameworks appropriate for energy and industrial operations.

5. Data Retention

We retain information as long as necessary to fulfill the purposes outlined above, comply with legal requirements, or support legitimate business needs. When data is no longer required, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access or correct your personal information.
  • Request deletion of your data.
  • Withdraw consent where applicable.
  • Opt out of certain data uses (e.g., marketing or geolocation tracking).

Requests can be submitted via [email protected].

7. International Data Transfers

WorkSync operates globally, and your data may be processed in regions where we or our service providers operate. We ensure adequate protections consistent with applicable data protection laws, such as the GDPR, when transferring data internationally.

8. Children's Privacy

Our Services are designed for business and industrial use and are not directed toward children under 18. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. Updates will be posted on our website with a revised "Last Updated" date.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

WorkSync, Inc.

Attn: Privacy Office

Email: [email protected]